Knowledge Base Features

Capturing and sharing organizational knowledge is a win-win; Your company saves time and money while your employees and customers have round the clock access to needed assistance and information.

Use StreetSmart's Knowledge Base as a customer service tool, as an internal information center or even for personal sharing of information in an area of expertise. With StreetSmart you get efficient knowledge management and your people get accurate and relevant information on demand.

• Easily capture, store and share company knowledge for use with customers, employees, new hires, resellers and others.
• Secure 24/7 access to your KB from any location using only an Internet connection and a Web browser.
• Keep organizational information documented and centralized to help guard against the loss of crucial information
• No expensive servers or software to buy, install or maintain.
• Create an unlimited number of knowledge bases so that you can cater to various audiences
• Powerful access control rules allow you to decide who should see what information.
• Customizable knowledge structures permit you to organize the knowledge in a way that your audience will find helpful.
• Plus, powerful search and sort make it easy to locate exactly the right answer.
• StreetSmart's KB intelligently ranks knowledge importance via direct and indirect user feedback thus allowing the most popular questions and answers bubble up to the top for easier user accessibility.
• User feedback mechanisms help you refine your material and provide ever more relevant responses.
• Allow users to submit questions or request assistance using trouble ticketing. They can even check ticket status at any time.
• Keep a complete record, including any internal comments
• Automatically send acknowledgments to your customers whenever they submit a ticket.
• Convenient notifications alert staff each time a ticket is opened while automatic load balancing ensures that cases are evenly distributed amongst staff.
• Set ticket priority to help direct the immediacy with which tickets should be handled.
• One of your CSR's out on vacation? No problem. Set her status to unavailable and no tickets will be assigned to her.
• Escalating a trouble ticket from staff to supervisor is as simple as a button click.
• Automatic backups and disaster recovery so you never have to worry.

Welcome to Cloud Computing

All you need to run StreetSmart is an Internet connection and a web browser - There's never any expensive hardware or software to buy, install or maintain because StreetSmart handles all of that for you. So while you focus on your core competency, your small business, we make sure you have the latest technologies that enable your company to save thousands upon thousands of dollars.

Your Data Is Safe with Us

StreetSmart has been operating in first tier data centers for over 10 years now and we know that speed, reliability, security, backups and data recovery are all essential to our customers. That's why StreetSmart offers you a Service Level agreement that guarantees a 99.99% uptime, daily backups, disaster recovery and a system that was designed from the ground up with security in mind.