As a Client Advocate, you will be responsible for managing StreetSmart's online suite of small business productivity solutions, which are offered as SaaS (Software as a Service).

• Serve as the day-to-day point of contact for StreetSmart clients to provide site setup, training and support.
• Develop strong relationships with key customer personnel at all levels and pro-actively monitor account status.
• Play a consulting role to understand/analyze the business requirements and help clients understand how the StreetSmart solution best addresses their needs.
• Raise, discuss and resolve concerns/issues with the appropriate internal teams.
• Identify sales opportunities and assist Sales in winning new business with existing customer base .
• Take an active role in maintaining support documentation

• A Minimum of 2 years experience in customer facing function preferably with account management experience.
• A Service minded attitude, making sure customers are served, one way or another
• Demonstrated success in building strong, long-term relationships with key customer contacts at all levels, including senior management.
• Strong communication skills, both written and oral, and the ability to discuss technology with both technical and non-technical audiences.
• Experience in gathering and analyzing client requirements.
• Ability to demonstrate software benefits and present to audiences
• Excellent organizational and project management skills
• Ability to multi-task, work under pressure with excellent follow-through.

InfoStreet is a Software as a Service (SaaS) provider of Business Productivity Software. Widely regarded as a SaaS pioneer, as early as 1994, InfoStreet began shaping a vision, a team and a technology which is now transforming the way business gets done.

InfoStreet's SaaS platform, StreetSmart, complete with functions such as Virus and SPAM protected Email, Email Archiving, Calendar, Tasks, CRM, File Sharing, Knowledge Base, Mailing Lists, Portal, Web Site Publishing and more, is fully hosted and managed, enabling it to seamlessly blend with or become any organization's IT infrastructure.

InfoStreet is growing at a fast pace, has a fun company culture, is a great place to work at, and is focused on building the best Software available. InfoStreet is strong, profitable and small by design.