| Responsibilities:
|
As a Client Advocate, you will be responsible
for managing StreetSmart's online suite
of small business productivity solutions,
which are offered as SaaS (Software as a
Service).
- Serve as the day-to-day point of contact
for StreetSmart clients to provide site
setup, training and support.
- Develop strong relationships with key
customer personnel at all levels and pro-actively
monitor account status.
- Play a consulting role to understand/analyze
the business requirements and help clients
understand how the StreetSmart solution
best addresses their needs.
- Raise, discuss and resolve concerns/issues
with the appropriate internal teams.
- Identify sales opportunities and assist
Sales in winning new business with existing
customer base .
- Take an active role in maintaining
support documentation
|
| Must
Have: |
- A Minimum of 2 years experience in
customer facing function preferably with
account management experience.
- A Service minded attitude, making sure
customers are served, one way or another
- Demonstrated success in building strong,
long-term relationships with key customer
contacts at all levels, including senior
management.
- Strong communication skills, both written
and oral, and the ability to discuss technology
with both technical and non-technical
audiences.
- Experience in gathering and analyzing
client requirements.
- Ability to demonstrate software benefits
and present to audiences
- Excellent organizational and project
management skills
- Ability to multi-task, work under pressure
with excellent follow-through.
|
| About
InfoStreet: |
InfoStreet is a Software as a Service
(SaaS) provider of Business Productivity
Software. Widely regarded as a SaaS pioneer,
as early as 1994, InfoStreet began shaping
a vision, a team and a technology which
is now transforming the way business gets
done.
InfoStreet's SaaS platform, StreetSmart,
complete with functions such as Virus and
SPAM protected Email, Email Archiving, Calendar,
Tasks, CRM, File Sharing, Knowledge Base,
Mailing Lists, Portal, Web Site Publishing
and more, is fully hosted and managed, enabling
it to seamlessly blend with or become any
organization's IT infrastructure.
InfoStreet is growing at a fast pace,
has a fun company culture, is a great place
to work at, and is focused on building the
best Software available. InfoStreet is strong,
profitable and small by design.
|
