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Quick Look
Overview
An Online Knowledge Base Gives You Structure
Tired of answering the same questions over and over again? StreetSmart's Online Knowledge Base ensures that critical organizational knowledge can easily be captured, stored and shared. Our Knowledge Base will give your company the efficiency it needs to grow, by allowing your stakeholders to quickly access the information they need.
So, leave more time for getting work done. Raise efficiency and service levels to new heights and reduce your support costs with StreetSmart's Knowledge Base.
- Reduce interruptions
StreetSmart's Online Knowledge Base becomes the go-to source of information for employees, customers, and partners.
- Target your audience
Cater to the differing needs of all of audiences. Powerful access control mechanisms allow you to decide who gets to see what information.
- Increase safety
Centralize all your information and guard your organization against knowledge loss.
Screenshots
Uses
What is a Knowledge Base Used For?
StreetSmart's Online Knowledge Base is terrific for use with your new hires, customers, resellers, and anyone else who needs answers to common questions.
- Create a training hub for new hires, giving them an easy transition into their new position.
- Allow employees to create a departmental knowledge base that they can share with others.
- Allow your employees to get to important information about things such as: how to set up email, who to contact for computer help, and important policies and procedures.
- Provide links to important websites, files, documents, or forms such as the latest Product PDF.
- Offer 24/7 support to your customers, distributors, and resellers through a searchable Online Knowledge Base.
Features
Online Knowledge Base Features
StreetSmart's Knowledge Base has tons of features that will give your business a customer service tool, an internal information center, or allow employees to share information in an area of expertise.
- Create an unlimited number of knowledge bases. Customizable structures permit you to organize the knowledge in a way that your audience will find helpful.
- Powerful search and sort mechanisms make it easy to locate the exact answer you’re looking for.
- StreetSmart's Knowledge Base intelligently ranks knowledge importance via direct and indirect user feedback, allowing the most popular questions and answers to show up to the top of searches.
- User feedback mechanisms help you refine your material and provide ever more relevant responses.
- Allow users to request assistance using trouble ticketing, which will automatically send acknowledgements when a ticket is received.
- Set ticket priorities to ensure they are handled by order of importance.
- Convenient notifications alert staff each time a ticket is opened, while automatic load-balancing ensures that questions are evenly distributed amongst staff.
SkyDesktop, SkyAppMarket and SkySingleSignOn are patent-pending technologies of InfoStreet, Inc.
Make company information accessible.
Add important company information to the company knowledge base so they can be accessed by your clients, partners, and employees anytime, anywhere.Manage your team's questions.
Allow your employees, clients, and partners to ask important questions by submitting tickets.Prioritize questions that come in.
You can prioritize submitted tickets so the most important questions are answered first.