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Corporate Concierge Provider Gets a Helping Hand from
InfoStreet's New Web-delivered CRM Application
A provider of white-glove
service, Concierge Colorado finds the
glove on the other hand as they take delivery of
InfoStreet's latest SaaS applications
DENVER (April 22, 2008) - Todd Wheeler, owner
of Concierge Colorado and Hospital Concierge of America,
believes that top-level service is hard to find but
also essential to the well-being and productivity of
today's corporate America. In fact, he's dedicated a
lifetime to communicating this message and has built
several successful businesses around this devotion to
excellence and care. In today's highly competitive business
environment, companies demand top performance of their
employees to further the bottom line, however, the most
successful companies understand that this dedication
to service goes both ways. Companies who actively take
care of their employees reap the benefit through increased
sales and productivity, stronger employee retention
and a more loyal and proactive team that goes the proverbial
"extra mile" with their customers - that elusive
intangible that often separates the winners from the
losers in the business world.
"Companies today are doing more work with fewer
people, creating a longer workweek and increased stress,"
explains Todd Wheeler, CEO of Concierge Colorado. "Trying
to balance a career and personal life is often overwhelming.
As a result, the most successful companies are working
to change this model. In fact, over one-third of Fortune
Magazine's Top 100 Companies To Work For offer concierge
services."
In order to ensure that his extensively trained and
professional staff is able to work efficiently and manage
the 30,000 plus requests they receive each year, Wheeler
makes use of the latest Web-delivered software applications,
including StreetSmart's newest CRM v2 application. In
his industry, mistakes are simply unacceptable - not
even once. To keep on top of the myriad of clients,
services and projects, his staff uses a series of productivity
applications from InfoStreet. Called StreetSmart, this
suite of Web-based applications include portal access,
file sharing, shared calendaring, scheduling, tasks,
email and CRM. Since the applications are delivered
via a secure Web browser, employees are able to access
their entire "desktop" in real-time from any
location - particularly handy for those urgent 2:00
am requests that invariably crop up.
Wheeler elaborates, "With thousands of customers
and tens of thousands of requests per year we needed
a system to manage and track all of the idiosyncrasies
and details of these tasks and produce reports in real-time."
Wheeler says that they searched far and wide when investigating
an all-encompassing application that would fulfill their
diverse needs. "With StreetSmart, we were able
to customize the system for the concierge industry.
There is nothing else that even comes close to this
software that is not cumbersome and hard to use. With
Street Smart in place, we can have people up and running
and using the system to Accelerate the Pace of Their
Success in less than an hour."
Since implementing this technology, Concierge Colorado
says that they've seen marked increases in efficiency,
tracking, reporting, management, sales, operations and
communications, both internally and with their remote
sites. In fact, Wheeler estimates that their increased
efficiencies have allowed them to be more competitive
in the marketplace and can be directly attributed to
about a 30-percent increase in business since the implementation.
About Concierge Colorado
Concierge Colorado offers corporations and healthcare
organizations a competitive advantage by providing employees
with a unique benefit - the convenience of a personal
assistant. Research shows that the average employee
spends 1½ to 3 hours a day on non-work-related
activities while on the clock. In addition, there's
an increasing shortage of healthcare professionals,
which makes recruiting the best people - and retaining
them - a challenge. Nurses in particular report job
dissatisfaction rates four times higher than the average
U.S. employee. Experts suggest that successful recruitment
and retention isn't only about monetary compensation,
it's about improving the quality of life for overburdened
staff. Concierge services enhance both work and personal
lives, allowing employees to delegate their to-do lists
and focus on their jobs instead. One-third of Fortune
Magazine's Top 100 Companies to Work for offer concierge
services. For more information call 303-295-3064.
About InfoStreet
InfoStreet is a Software-as-a-Service (SaaS)
provider. Widely regarded as a SaaS pioneer, as early
as 1994, InfoStreet began shaping a vision, a team and
a technology which is now transforming the way business
gets done. InfoStreet fully delivers the benefits of
SaaS to tens of thousands through its rich, web-based,
IT, Productivity and Groupware oriented software applications.
InfoStreet's SaaS platform, StreetSmart, complete
with functions such as Virus and SPAM protected Email,
Email Archiving, Calendar, Tasks, CRM, File Sharing,
Knowledge Base, Mailing Lists, Portal, Web Site Publishing
and more, is fully hosted and managed, enabling it to
seamlessly blend with or become any organization's IT
infrastructure.
For more information, go to www.infostreet.com
or call 818-776-8080.
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