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A decade ago, SaaS didn't even exist. When investing in IT, manufacturers were either shrinkwrapped into expensive out-of-the-box solutions or tethered to custom installs with consultants camped out on site just to keep IT humming along hitch-free.
Keeping board members abreast of company matters was getting out of hand for credit risk management firm Radian Group (RDN). Before each quarterly meeting, the company rushed to assemble and ship bulky board books—some containing as many as 300 pages and each replete with confidential information—to all 10 board members scattered across the country. The task became even more complicated when directors were traveling, says Rick Altman, Radian's senior vice-president for corporate planning.
Siamak Farah, Founder & CEO of InfoStreet, shares how Software as a Service (SaaS) is becoming one of the main capital expenditures by businesses and why some believe it will continue to experience growth for the foreseeable future.
A local government in Connecticut has unplugged its Microsoft Exchange server and adopted a software-as-a-service approach to e-mail and groupware applications.
For Bruce Crockett, board meetings used to be a test of strength. The briefing books prepared for directors on the mutual-fund board of financialservices firm AIM Management Group Inc. came in a 20-pound box, says Mr. Crockett, who chairs the board.
A consistent view of each customer's behavior is critical for retailers who strive to identify and effectively reach their most valuable customers. Many companies, though, have data scattered across the enterprise, making it virtually impossible to have a 360-degree view of customers.
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