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Frequently Asked Questions

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FAQs: Norton Security

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Norton Security Online

How do I setup Norton Security Online for PC (Windows 7, 8, and 10)?
  1. Open the Norton Security app.
  2. Click on “More Norton” in the bottom right hand corner.
  3. A new page will load in the app. Click on the orange button up top that says Show Me How
  4. A new window will appear that says “Communicating with Norton Server”. This may take a few seconds.
  5. A new page will load that says Account Required. In order to create a new account, you will need to click the Next button.
    1. If you already have a previously created Norton Account, you will want to sign in here with those credentials. You can also retrieve your password for a previously created Norton Account.
    2. If you have not created an account and this is your first time using Norton Security, click on the link in the bottom right hand corner that says "Create a Norton Account."
      1. Fill out the following fields:
        1. Email address
        2. Confirm Email address
        3. Password
        4. First Name
        5. Last Name
        6. Mobile Phone Number
        7. Region
      2. Check the box for "I have read and agree to the Privacy Policy."
      3. Click the orange button that says "Sign Up."
How do I setup Norton Security Online on Mac?
  1. Open the Norton Security app.
  2. Click on "Add Devices" in the bottom right hand corner.
  3. Then, click on the orange Get Started button.
  4. A new window will appear that says “Communicating with Norton Server.” This may take a few seconds.
  5. A new page will load that says Account Required. In order to create a new account, you will need to click the Next button.
  6. If you already have a previously created Norton Account, you will want to sign in here with those credentials. You can also retrieve your password for a previously created Norton Account.
  7. If you have not created an account and this is your first time using Norton Security, click on the link in the bottom right hand corner that says "Create a Norton Account."
  8. Fill out the following fields:
    1. Email address
    2. Confirm Email address
    3. Password
    4. First Name
    5. Last Name
    6. Phone Number
    7. Region
  9. Check the box for "I have read and agree to the Privacy Policy."
  10. Click the orange button that says "Sign Up."
What are the System Requirements for Norton Security Online?


Windows Operating Systems

  • Microsoft Windows 10 (all versions), except Windows 10 S. Edge browser not supported.
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later. New features are no longer supported on Windows Vista operating systems. ID Safe browser extension is no longer supported on Windows Vista.
  • Microsoft Windows XP (32-bit) Home/Professional with Service Pack 3 (SP 3) or later. New features are no longer supported on Windows XP. ID Safe browser extension is no longer supported on Windows XP.
     

Mac Operating Systems

  • Current and previous two versions of macOS.
     

Android Operating Systems

  • Android 4.0.3 or later. Must have Google Play app installed.

Auto-scan of apps on Google Play is supported on Android 4.0 or later, except for Samsung devices. Samsung devices running Android 4.2 or later are supported. For earlier versions of Android, the Google Play “Share” function must be used to scan apps on Google Play.

iOS Operating Systems

  • iOS 8 or later. iOS only includes Contacts Backup and Remote Locate features.